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Top Articles
Accelerating The Automation Of User Processes
[2010-07-29] Here is a software innovation that is potentially transformational. I have long been interested in providing support to knowledge intense business processes. This was my first exposure to what became knowledge management in the early 90s and the concept behind many useful enterprise 2.0 implementations.
Enterprise 2.0 Collaborative Platform By Booz Allen Extended
[2010-07-15] A few months ago I wrote a series of posts on the innovative and award winning approach Booz Allen is taking to enhance enterprise collaboration and engagement (see Implementing Enterprise 2.0 at Booz Allen: The Series). Recently, I spoke again with Walton Smith, the Program Manager for Booz Allen's information sharing efforts and the lead for the Government 2.0 client practice.
Letting Your Content Self-organize And Build Correlations
[2010-07-01] This is the ninth in a series of my notes on the Enterprise 2.0 conference in Boston, June 14- 17. This one is different as it covers the session led by myself and by my Darwin colleague, Thierry Hubert, Using Chaos Theory Principals to Overcome Information Overload within the Enterprise and on the Web. Here is our description and then summary of my opening comments follows. The next post will cover Thierry's comments.
Honestly Assessing Your Organization For Enterprise 2.0 Implementation
[2010-06-17] This is the second in a series of my notes on the Enterprise 2.0 conference in Boston, June 14- 17. This post covers the first half of afternoon portion of the workshop, Enterprise 2.0 Black Belt Workshop. Here is the description. My notes follow.
Astute Solutions Launches Knowledge Management Tool
[2010-06-03] Astute Solutions has introduced RealDialog 3.0, a knowledge management tool for better customer experiences across the Web, contact center, social media and mobile touch points.
How Will Enterpise 3.0 Affect Your Knowledge Management?
[2010-05-20] I recently attended the MIT Sloan CIO Symposium for the second time. It is an annual one-day conference, held on the MIT campus. The site describes it as an event "where CIOs and other senior business executives from around the world gather to explore how leading-edge academic research and innovative technologies can help address the practical challenges faced in today's changing economy."
Process-Alignment Remains The Key To Effectiveness
[2010-05-06] Before there was enterprise 2.0 I used to think that, except for utilities like email, most business information-based software such as knowledge management needed to be process aligned. I have softened that position somewhat but for certain tasks, process-aligned remains the key to effectiveness. This is the approach taken by the Clearwell E-Discovery Platform, a product targeted at information-related legal process such as discovery.
Adopting Enterpise 2.0 Using Best Practices
[2010-04-22] I recently read a post, Why Best Practices Don't Work for Knowledge Work, by my friend, Luis Suarez. It nicely articulated some ideas I have been thinking about for some time. Luis was, in turn, inspired by a post from Oscar Berg, Forget about copying best practices. Luis noted that he has been blogging about knowledge management for seven years and has yet to write a post on KM best practices. He writes, "'Best Practices' are the worst thing you can apply to any kind of knowledge work. Any kind. Social Computing is no different."
Knowledge Management Is The Gatekeeper To Re-Humanizing Your Company
[2010-04-08] Last Friday, my good friend, the always enlightening Euan Semple, posted one of those very thought provoking blog posts that one cannot ignore, just like that. Under the title Being Human he shared a few insights around the abstract that he submitted for the wonderful Social Business Edge conference event that will be taking place in New York in a couple of weeks and where he will be one of the many talented speakers.
Brightidea Take Knowledge Management To The Mobile Arena
[2010-03-25] Brightidea brings the capabilities of social computing to the idea generation and implementation process. Their WebStormTM product is an Idea Collection and Ranking Portal that facilitates the innovation process. I have covered them before (see: Brightidea.com - Brings Focused Enterprise 2.0 Capabilities to Innovation).
Changing The Way You Think About Knowledge Management
[2010-03-11] Every so often there are those times when you bump into a couple of articles published by people, who you know and respect dearly for the tremendous amount of great work they have done in the space of Social Computing, that give you such an adrenaline rush, while reading through them, that you just can't stop thinking about anything else for a little while. And if those blog posts have got to do with two of my favourite topics from all along (People and Trust) in that context of the Social Enterprise, you know I will surely be sharing my two cents of the conversation.
Building Knowledge Through Backchannel Chat
[2010-02-25] I can't remember the exact date when I first took part in a backchannel chat while participating in a virtual event; I guess it must have been a few years back when I first started making use of Lotus Sametime for group chats while at work, back in the early 2000s. The thing is that nowadays (Whether using IM tools, Twitter, Meeting Rooms, whatever) I just can't live without those backchannel chats, whether I'm attending a team conference call, a virtual event (Seminars, webinars, workshops, presentations, conference events, lectures, etc. etc.) or whatever else. They have remained, over the course of time, an indispensable collaborative tool I just couldn't do without.
Should You Allow Commenting To Increase Your Knowledge Assets?
[2010-02-11] WebWorkerDaily has got a very interesting and thought-provoking blog post where they are actually questioning the worthiness of having comments turned on in a blog, whether for personal or business use, given the recent happenings of very popular blogs finally deciding to turn comments off for now. That WebWorkerDaily article surely is a good read providing lots of insightful thoughts on what are some of the pros and cons of such a bold move. Well, here's my take: keep them! Turn comments on. They are worth it. And here is why.
Are We Witnessing The Future Of Knowledge Management?
[2010-01-28] And continuing further with that series of blog posts with highlights from 2009, here is another one that I thought I would share with you folks today. It's not going to be the only one touching on this specific topic, but I guess I had to start somewhere. Yes, that's right! I'm talking about some of the most amazing presentations that I have been able to attend live, or rather, get exposed to them from services like Slideshare that some of the folks I have been following for a while have been sharing across in there.
Adding Enterprise Search Technology To Your Knowledge Management
[2010-01-14] I want to share this post I did that first appeared in AppGap to make you aware of a free search tool for those in a Microsoft environment. Coveo offers enterprise search technology including their enterprise search modules and search-based applications for such functions as call centers and litigation & compliance. It has now launched a free, entry-level enterprise search solution, Coveo Expresso™ Beta. Coveo's new offering provides a basic, but robust, set of search functionality, at no cost, for up to 50 users, 1M desktop files and email items and 100,000 Intranet documents.
Improving Your Intranet Starts With The End Users' Perspective
[2009-12-29] Forrester recently released a report on What's Holding Back Your Intranet? by Tim Waters with Matthew Brown and Sara Burnes. They were kind to share a copy with me. They found that 93% of employee respondents said they use an intranet or company portal (Forrester uses the terms interchangeably) at least weekly, and more than half reported daily use.
Knowledge Management Is More Than The Technology Behind The System
[2009-12-10] This is another in a series of notes from the 2009 Enterprise Search Summit and the 2009 KM World. This is part of the Enterprise Search Summit. It is titled: Evolve From a Tactical E-Discovery Approach to Search and E-Discovery by Brian W. Hill, Senior Analyst, Forrester Research, Here is the session description.
Is Semantic Technology A Good Fit For Knowledge Management?
[2009-11-24] This is another in a series of notes from the 2009 KM World. It is titled: Is Semantic Technology Real? It is moderated by Rob Gonzalez, Platform Product Manager, Endeca Technologies and include:
Simplifying Business Processes Of Knowledge Management
[2009-11-12] There are plenty of people out there whom I continue to admire and respect a great deal over the course of the years; especially, those folks in the areas of Knowledge Management, Collaboration, Communities, Learning and Social Computing. And, certainly, plenty of others in the last couple of years, too!
Connecting Internally For Better Knowledge Management
[2009-10-29] Yesterday, at work, was one of those days where there were not enough hours in the day that would allow you to go through everything you had planned in the morning to achieve during the course of the day. Far too hectic, for sure. But this time around in a good sense.
How Social Media Is Changing Knowledge Management
[2009-10-15] I know that for a good number of years Social Computing and Knowledge Management have been walking different paths. Even more, I would probably be able to state that all along they haven't gotten on well with one other. Quite the opposite! Knowledge Management doesn't want to do anything with Social Computing, because of the chaotic, messy and unstructured sharing of knowledge and information, and how little control organisations may have over it all, specially within communities (Which are currently the major drivers of social software adoption within the business world).
Tell A Story To Define Knowledge Management
[2009-09-30] Most of the folks out there who know me, and have been following this blog for a while, have probably realised by now how much I dislike definitions, and putting labels on things, in general. Funny enough, that has been like that for quite a while, having gotten started around 2001, when I was first getting exposed to Knowledge Management (KM or Knowledge Sharing, whatever you would prefer) as time and time again I kept bumping into multiple knowledge managers wanting to define it. I am sure that would sound very familiar to plenty of people out there.
Personal Knowledge Management Tools - Can Twitter Be One?
[2009-09-17] I have been using Twitter now for over two and a half years and, all along, if you have been following some of my recent twitterings, you would know how I seem to keep having a love / hate relationship with it. It still remains one of my favourite Web 2.0 tools out there on the Internet, but I must admit that some times it drives me just nuts!
Building Knowledge Management Into Future Blogs
[2009-08-27] At a time where a good number of folks have been validly questioning the future of blogging as we know it, and perhaps venture into what that future may hold for such an important aspect of social computing as the Act of Blogging itself, both Internet and Corporate Blogging, or at a time where most of the knowledge workers out there are starting to move into social networking.
Yakabod To Offer Enterprise 2.0 Adoption Support
[2009-08-13] Yakabod has been providing knowledge management solutions since 2003, primarily for the US intelligence community to date. Their flagship product is the Yakabox™ Knowledge Network that I reviewed earlier on the AppGap (see Yakabod Provides Robust Knowledge Management with a Social Side). Like a number of enterprise 2.0 providers, they realize that many of the issues for a successful adoption of their offering are not technical and they have broadened their offerings to include adoption support. I recently spoke with Yakabod CEO Scott Ryser and Ian Bramson, Director National Intelligence Engagements about their experiences helping clients with adoption issues and the services they provide for this effort.
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