• Radical Transparency in the Era of Open Business
  [May 16, 2013] In a work context, I have always been fascinated by transparency. And, lately, even more about radical transparency. I have always believed that if we would have been, all along, a whole lot more transparent in what we do in the corporate business world, the vast majority of the problems that we are currently suffering [...]
• Top 100 2013 Knowledge Management Influencers on the Twitter Hashtag #KM
  [April 25, 2013] MindTouch has a history of researching and producing lists of influencers. They recently shared their internal annual report of Techcomm influencers that they produced using LittleBird. This year, MindTouch also analyzed Knowledge Management influencers. It appears that they used the Twitter hashatg #KM as the basis for their research. While this captures some knowledge management people [...]
• The Sharing Experiment and The Kid Inside You
  [April 4, 2013] If you would remember, a few months back, I put together this blog post on “Why Do I Share My Knowledge?“, where I reflected on the main reasons as to why I’m so keen myself on sharing my knowledge across out there openly and in a more or less transparent manner. I guess that’s what [...]
• The Arbejdsglaede of Employee Engagement
  [March 14, 2013] If you have been reading this blog for a little while now, you would probably remember how concepts like Employee Engagement make me cringe a little bit. Specially, when it’s abused left and right by HR departments and corporations alike, in general, as that magic bullet that will help address and fix the number #1 [...]
• Essential Qualities of Open Business Ambassadors
  [February 18, 2013] A couple of weeks back Laura Dinneen put together a rather interesting and insightful blog post on the topic of “Five Essential Qualities of a Social Business Champion” where she described, quite accurately, some of the various different traits Social Business Champions need to master and excel at if they would want to keep pushing [...]
• Blog Cases from 2005: Jack Vinson on Knowledge Management
  [January 30, 2013] This is another in a series of case studies from people I interviewed in 2005 about their blogging efforts. Now as we move to 2013, I find it interesting to look back at the early days of business blogging. I will only include cases from people who are still blogging now. These cases have not [...]
• 2012 Global Most Admired Knowledge Enterprise MAKE Winners
  [December 18, 2012] Teleos, in association with The KNOW Network, has announced the 2012 Global MAKE Winners. Inaugurated by Teleos in 1998, the Most Admired Knowledge Enterprises (MAKE) research program seeks to identify those organizations (for-profit, non-profit and public sector) which are using knowledge-driven strategies to out-perform their peers by above average growth in intellectual capital and wealth [...]
• Results from 2012 SharePoint Study: Value is a Work in Progress
  [November 29, 2012] Vizit, maker of SharePoint collaboration and search tools, recently conducted a study: SharePoint Study: Insights into Content Use and Collaboration. There were 1100 participants who were responsible for SharePoint in their organizations. I thank my friend Marc Anderson for pointing it out. The key findings include the following.
• Insights from a Customer Care (SOCAP) and Knowledge Management (KMWorld) Conference
  [October 25, 2012] I spent this week traveling to San Diego where I spoke at the SOCAP conference and D.C where I spoke at KMWorld (the week before that I was at CMMA for media professionals in Florida). SOCAP is primarily focused on customer care, customer insight, and customer service professionals (including call centers) whereas KMWorld is primarily focused on knowledge managers and collaboration practitioners. I learned a few interesting things from the dozens of conversations I had at both of these events.
• Why Do I Share My Knowledge?
  [October 4, 2012] A couple of days ago, one of my favourite Enterprise 2.0 and Social Business thought leaders and blogger extraordinaire, Oscar Berg, put together a rather inspiring article that I thought would be worth while reflecting on, specially, since it is at the heart of not just social software, but also collaboration and knowledge management in general. Indeed, in “Why do people share?” he comes to reflect on perhaps one of the toughest challenges to answer for any knowledge worker out there: why do you share your knowledge across? Even more so when the vast majority of people just don’t share theirs out there openly and transparently in the first place. Not even a fraction. Why do we do it then? Or, even better, why don’t we do it?
• Business Can?t Succeed in a World That?s Failing
  [September 6, 2012] One of my favourite topics du jour is that one of the Future of Work and, more specifically, how the world of Social Networking is helping redefine it by provoking one of the most profound business transformations we have lived through in our entire history. But then again work, per se, is a whole lot more than just in a business context. Work keeps morphing at a rather rampant and unstoppable pace moving from being that physical space where things happen to become nowadays a state of mind. Work happens wherever you are, in a specific, unique and given context, with the tools you have at your disposal (and the people you may have around you to help you get it done). We are no longer restricted to the traditional office, nor a fixed top-down driven hierarchical team with a specific set of goals. We probably have got nowadays much better collaboration and knowledge sharing tools than ever before, allowing work to flow versus stagnate thanks to those unstoppable open knowledge flows amongst knowledge workers, whether inside or outside of the firewall, participating in meaningful conversations with customers, business partners, competitors, thought leaders, etc. etc. The traditional concept of the workplace is now a thing of the past. And about a good time, too! We are work. Work is us.
• The Fallacy of Social Networking
  [August 9, 2012] You may have noticed how over the course of the last couple of weeks I haven’t been much active on the external social networking tools out there that I usually hang out at, such as Twitter, Google Plus or LinkedIn. There are a couple of reasons for that, but one in particular is the one that’s impacting me the most at the moment, since I’m still being affected by it and there is no easy solution to it. And the way things are looking up it seems that it’s going to be like that for a few more years to come. Personally, I am doing just fine. At least, for now. So those folks who may be wondering whether I’m ok, yes, I am. Thanks much for the recent concerns shown upon out there through various social channels. It’s very much appreciated. However, the trouble is that really close friends of mine are starting to suffer, in the first person, and pretty dramatically, the various different consequences from the financial econoclypse we have been experiencing over the last 4 years over here in Spain resulting, eventually, in yours truly not engaging in social networks as much as I used to as the focus has moved elsewhere altogether.
• Productivity Tips for the Mobile (Social) Knowledge Web Worker ? Mophie, Gum Max and Logitech
  [July 16, 2012] As I have mentioned on my last blog post, here's a follow-up entry for today where I'm going to pick things up from where I left them around some additional Productivity Tips for the Mobile (Social) Knowledge Web Worker.
• Redefine the Workplace of the Future with Social Learning
  [June 21, 2012] It's been a long while since last time that I participated on a Blog Carnival, specially around the topic of Collaboration, Knowledge Sharing and Learning. In fact, I would think that there aren't many out there anymore since most folks tend to spend the vast majority of their time in whatever the social networking site interacting with their network(s). So when I received an invitation a few days ago from my good friend F?lix Escribano, over at adidas, where they are currently hosting one around those topics with a specific focus on Learning and how it's helping redefine the workplace of the future, I just couldn't help myself diving into it adding my two cents to the conversation. And if there is a topic dear to my heart around learning and education in general, specifically, in a corporate environment, that would have to be Informal / Social Learning. What else?
• Process Aligned Knowledge Management and Other Trends
  [May 31, 2012] Here is an article in KM World, The knowledge movement: trends and opportunities, that begins with tag line, "The true success of KM is when it disappears, meaning that KM processes are embedded in workflow."  That won my attention immediately as I have felt this for the last 20 years. Has it been that long since I first did what we "learned" was knowledge management? I will take it one step further. I have never seen a successful knowledge management effort that was not process aligned. 

• Nominations for the 15th annual Most Admired Knowledge Enterprises (MAKE) Study are Open
  [May 10, 2012] They are now accepting nominations for the 15th annual Most Admired Knowledge Enterprises (MAKE) study.
• My Favorite Knowledge Management Story and its Lessons Learned for Today
  [April 26, 2012] Knowledge management has been around for over twenty years now. I still feel it was the precursor to enterprise 2.0 and social business. It had its own precursors like performance support. Here is a story of its midpoint. It was my favorite project because of the people we worked with. This is also one of the clearest cases I have seen of an organization moving to a knowledge-based business model and then aligning its knowledge management system to directly support this new model.
• Building on Traditional Ways of Knowledge Sharing
  [April 12, 2012] In the small Greek town I am living in this month, there is a central square, like many other such squares in many other villages in Greece and elsewhere. Here is where knowledge has been exchanged for some time and continues to be shared. Some of this is obtained by simple observation as I see differences many days just passing through it.
• Internal Knowledge Markets: A Framework for Success
  [March 1, 2012] The quest for uncovering internal knowledge within an organization has been around for a very long time and was one of the early goals of knowledge management. Hind Benbya and Marshall Van Alstyne address this issue again through their MIT Sloan article, How to Find Answers Within Your Company. As they write, the challenge of locating internal knowledge on a specialized topic exists in any large organization. The larger and more segmented the company, the harder it gets to match people to problems. They go on to quite Lewis Platt, former CEO of Hewlett-Packard, "If only HP knew what HP knows, we would be three times more productive." I have heard this quote by others CEOs going back to the at least the early 90s. So what do Benbya and Van Alstyne bring that is new to the table?
• Career Maintenance and Development Through Training
  [February 2, 2012] "People will go to a lot of trouble to learn French or physics or scuba diving. They have the patience to learn to operate a car, but they won't be bothered learning how to operate themselves"
• Want to Trust Your Employees?
  [January 19, 2012] ...Give Them All Unlimited Vacation Days! As I am about to enjoy my last day on vacation, since tomorrow morning I will be heading over to Orlando, Florida, to embark on the regular yearly pilgrimage trip to attend IBM's event of events around the world of Collaboration, Knowledge Sharing and the Social Enterprise (Of course, I'm talking about the one and only: Lotusphere 2012), I just couldn't help putting together this blog post about an article that, when I first bumped into it, I found it incredibly innovative, rather refreshing and very re-energising, but after finishing it up I just thought? "Gosh, that's a given! Why are we not doing it in today's corporate world on a wider scale?" ? "Give Your Employees Unlimited Vacation Days" may sound all to unrealistic and utopian at best, yet, to me, it's the ultimate goal for any employer out there around Employee Engagement: Trust your employees to do the right thing!
• Actian and Knowledge Management Provider, Numsight, Sign Partnership
  [December 16, 2011] Actian Corporation has just announced that it has signed an agreement with Numsight, a marketing corporation which relies on knowledge management for targeted marketing. The agreement was signed so that they could both analyze large databases at a lower cost.
• Creating a Semantic Infrastructure Platform
  [November 7, 2011] I am primarily posting my notes from the 2011 KM World on the Darwin blog. I will share a key sessions here and then provide a summary of all my notes with links. I attended the workshop - Creating & Applying a Semantic Infrastructure Platform for Knowledge Sharing led by Tom Reamy, Chief Knowledge Architect - KAPS Group. Here is the session description.
• The Future of Work Is Learning
  [October 6, 2011] As a result of John Tropea's wonderful blog post from yesterday, which I have blogged about over here, there has been also quite an interesting and rather refreshing conversation developing on the side over at Google Plus around the topics of business processes, BRP (Barely Repeatable Processes), the role of traditional hierarchies and structures in today's work environment while mixing and mingling with a networked organisation and where learning fits in there altogether. Some fascinating stuff in there, for sure! And one of the various reasons why I keep digging quite a bit G+ over other social networking sites. The depth of the conversations has been like no other so far! And it's thanks to those conversations themselves how one keeps bumping into golden nuggets like the one shared yesterday by Dennis Callahan on that very same thread around "The Future of Work".
• How the Social Enterprise Defines the 21st Century Workplace ? Moving To The Edge
  [September 19, 2011] This is not the first, nor the second time, and I am sure there will be a third time, and many more!, at some point, that I have either heard or read about something that I would think would make pretty upset all of those folks who work on the Internet or with technology in general. Yes, I am referring to the so-called Knowledge Web Workers. Specially, those folks who have made the Social Web their new home. Indeed, in a rather thought-provoking, but very inspiring, article, Douglas Rushkoff comes to question whether we are witnessing the end of jobs as we have known them for centuries and whether we are pretty much experiencing the birth of a unknown need, till now, of a renewed model of jobs. In Are Jobs Obsolete? Douglas keeps questioning whether technology (And the (Social) Web) are part of the main problem we have been having over the last few years in the jobs market with having less and less of them. In a way, not his words, but mine, plenty of folks feel one of the culprits why the jobs market is not recovering fast enough is because of Enterprise 2.0. Or the Social Enterprise.