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Top Articles
Nominations for the 15th annual Most Admired Knowledge Enterprises (MAKE) Study are Open
[2012-05-10] They are now accepting nominations for the 15th annual Most Admired Knowledge Enterprises (MAKE) study.
My Favorite Knowledge Management Story and its Lessons Learned for Today
[2012-04-26] Knowledge management has been around for over twenty years now. I still feel it was the precursor to enterprise 2.0 and social business. It had its own precursors like performance support. Here is a story of its midpoint. It was my favorite project because of the people we worked with. This is also one of the clearest cases I have seen of an organization moving to a knowledge-based business model and then aligning its knowledge management system to directly support this new model.
Building on Traditional Ways of Knowledge Sharing
[2012-04-12] In the small Greek town I am living in this month, there is a central square, like many other such squares in many other villages in Greece and elsewhere. Here is where knowledge has been exchanged for some time and continues to be shared. Some of this is obtained by simple observation as I see differences many days just passing through it.
Internal Knowledge Markets: A Framework for Success
[2012-03-01] The quest for uncovering internal knowledge within an organization has been around for a very long time and was one of the early goals of knowledge management. Hind Benbya and Marshall Van Alstyne address this issue again through their MIT Sloan article, How to Find Answers Within Your Company. As they write, the challenge of locating internal knowledge on a specialized topic exists in any large organization. The larger and more segmented the company, the harder it gets to match people to problems. They go on to quite Lewis Platt, former CEO of Hewlett-Packard, "If only HP knew what HP knows, we would be three times more productive." I have heard this quote by others CEOs going back to the at least the early 90s. So what do Benbya and Van Alstyne bring that is new to the table?
Career Maintenance and Development Through Training
[2012-02-02] "People will go to a lot of trouble to learn French or physics or scuba diving. They have the patience to learn to operate a car, but they won't be bothered learning how to operate themselves"
Want to Trust Your Employees?
[2012-01-19] ...Give Them All Unlimited Vacation Days! As I am about to enjoy my last day on vacation, since tomorrow morning I will be heading over to Orlando, Florida, to embark on the regular yearly pilgrimage trip to attend IBM's event of events around the world of Collaboration, Knowledge Sharing and the Social Enterprise (Of course, I'm talking about the one and only: Lotusphere 2012), I just couldn't help putting together this blog post about an article that, when I first bumped into it, I found it incredibly innovative, rather refreshing and very re-energising, but after finishing it up I just thought… "Gosh, that's a given! Why are we not doing it in today's corporate world on a wider scale?" … "Give Your Employees Unlimited Vacation Days" may sound all to unrealistic and utopian at best, yet, to me, it's the ultimate goal for any employer out there around Employee Engagement: Trust your employees to do the right thing!
Actian and Knowledge Management Provider, Numsight, Sign Partnership
[2011-12-16] Actian Corporation has just announced that it has signed an agreement with Numsight, a marketing corporation which relies on knowledge management for targeted marketing. The agreement was signed so that they could both analyze large databases at a lower cost.
Creating a Semantic Infrastructure Platform
[2011-11-07] I am primarily posting my notes from the 2011 KM World on the Darwin blog. I will share a key sessions here and then provide a summary of all my notes with links. I attended the workshop - Creating & Applying a Semantic Infrastructure Platform for Knowledge Sharing led by Tom Reamy, Chief Knowledge Architect - KAPS Group. Here is the session description.
The Future of Work Is Learning
[2011-10-06] As a result of John Tropea's wonderful blog post from yesterday, which I have blogged about over here, there has been also quite an interesting and rather refreshing conversation developing on the side over at Google Plus around the topics of business processes, BRP (Barely Repeatable Processes), the role of traditional hierarchies and structures in today's work environment while mixing and mingling with a networked organisation and where learning fits in there altogether. Some fascinating stuff in there, for sure! And one of the various reasons why I keep digging quite a bit G+ over other social networking sites. The depth of the conversations has been like no other so far! And it's thanks to those conversations themselves how one keeps bumping into golden nuggets like the one shared yesterday by Dennis Callahan on that very same thread around "The Future of Work".
How the Social Enterprise Defines the 21st Century Workplace – Moving To The Edge
[2011-09-19] This is not the first, nor the second time, and I am sure there will be a third time, and many more!, at some point, that I have either heard or read about something that I would think would make pretty upset all of those folks who work on the Internet or with technology in general. Yes, I am referring to the so-called Knowledge Web Workers. Specially, those folks who have made the Social Web their new home. Indeed, in a rather thought-provoking, but very inspiring, article, Douglas Rushkoff comes to question whether we are witnessing the end of jobs as we have known them for centuries and whether we are pretty much experiencing the birth of a unknown need, till now, of a renewed model of jobs. In Are Jobs Obsolete? Douglas keeps questioning whether technology (And the (Social) Web) are part of the main problem we have been having over the last few years in the jobs market with having less and less of them. In a way, not his words, but mine, plenty of folks feel one of the culprits why the jobs market is not recovering fast enough is because of Enterprise 2.0. Or the Social Enterprise.
The Social Enterprise – Welcome to the Era of Intrapreneurship
[2011-09-07] There is probably very little doubt out there still about the huge potential, and impact, that Social Networking has been having within the corporate world over the last few years, to the point where a few folks have ventured into suggesting that we are witnessing the tipping point of how we are redefining the Future of the Workplace itself, something that has become, over time, one of my favourite topics as of late and which has finally triggered a thought that's been lingering in my mind for a quite a bit already: from now onwards I'll stop talking about Social Business (And leave it down to those folks who coined it first, for our own social good) and, instead, move on with "The Social Enterprise". And, more specifically, I would like to welcome you all to The Era of Intrapreneurship!
Review of Kate Pugh's Sharing Hidden Know-How
[2011-08-23] Kate Pugh, president of Align Consulting, has provided us with some useful guidelines on in her recent book: Sharing Hidden Know-How: How managers solve thorny problems with the knowledge jam. The book describes Knowledge Jam, "a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer - the conversation." This approach was developed by Kate and uses human interaction to capture unwritten insights, and position them to provide business value. I have known Kate for some time and am very pleased to see her methods documented in this excellent book. I did a brief review on the OutStart blog but will go into more depth here.
Living "A World Without Email" … in Google Plus
[2011-08-04] In the last few weeks a lot has been written about whether Google Plus is the ultimate killer social networking site of Facebook, Twitter, LinkedIn, or several others, you name it. Perhaps we have seen far too many articles and blog posts on the topic and while I do think it's just a bit too early to make such kind of statements, even if Google Plus has just reached over 25 million users already. I still think it's a bit too early to be announcing the painful death of each of those social networking environments. Let's not forget how long it took both Facebook and Twitter to become mainstream and reach that tipping point of no return, of rampant progress, of gaining enough relevance and importance to stick around for a while, in short, of having enough global impact that almost everyone has heard, or knows about them. G+ still needs to reach that level. I do know though it will reach it eventually, perhaps even sooner than anyone else!, but what I am rather surprised about is the fact that hardly anyone has talked or blogged about the fact that Plus does present a real threat to the king of communications, collaboration and knowledge sharing: email! And here is why.
What Is (A) Community?
[2011-07-20] While a rather fascinating and inspiring conversation is developing nicely further on over in Google Plus, around a recent blog entry that my good friend Euan Semple published over at his blog under the title "Ten ways to create a knowledge ecology" (A superb piece of writing that, by the way, I can strongly recommend you all have a look and read it through as well, in case you haven't done it just yet, as I do believe it's probably one of the best articles published this year around the social transformation that businesses need to go through in order to become and live social, and help prepare for that knowledge ecology that Euan hints so nicely), the topic of communities and gardening communities through community managers (Or community facilitators) came up again and I thought I would go ahead and share with you folks this quick blog post where I can reference a rather interesting and very thought-provoking short video clip that tries to answer the question we have all been trying to answer all along: What is (a) community?
Social Business Forum Highlights
[2011-06-30] Once again, I am on the road on to another business trip. This time around to Boston, MA, to attend and present at *the* Enterprise 2.0 event of events. Of course, I am referring to the Enterprise 2.0 Event, a.k.a. #e2conf. So over the next few days you will see how this blog, once again, is going to go a bit dormant, as I doubt I would have some spare time to keep writing some articles; you know how it goes for these kinds of live events, face to face social networking will trump all attempts and efforts to go virtual this week, at least, for me, so I think I'd rather focus on attempting plenty of live tweeting while the event takes place, reporting further on the various sessions I will be attending, and then on my way back home, and seeing how I don't have any other business trip coming up any time soon I will do a proper catch up on the blog about the event posting another series of highlights entries. But, for now, I thought I would go ahead and leave you folks with that other article from the series of the Social Business Forum event that took place in Milan a few days ago, and which I was due one last update. The remaining breakout speaker sessions and one final keynote. Thus let's go ahead with it. Let's do it!
Social Business Forum 2011 - On Collaboration
[2011-06-02] As I have mentioned in a blog post a couple of days ago, on June 8th I will be participating in the upcoming Social Business Forum 2011 event in Milan, Italy. And as a way to introduce my breakout session on the topic of "Organisations or Communties?" I mentioned a recent interview I did with Roberto Cobianchi "On Collaboration: Interview with Luis Suarez (Part One)", where we talked at length around the topic of virtual collaboration, online communities, and the role social networking tools are playing within the enterprise. The interview was divided in two different parts and yesterday, Roberto published the second part under "On collaboration: interview with Luis Suarez (second part)".
Knowledge Management Done Right
[2011-05-19] You may have noticed how, over the course of the last couple of weeks, I have started to share over here in this blog a whole lot more video (related) content than anything else, to the point where I can imagine how there may be a few of you folks out there who may be wondering whether this blog will turn itself into a videoblog eventually.
5 Reasons Why Activity Streams Will Save You From Information Overload
[2011-05-05] I heart Activity Streams. I mean, I *love* them to bits! From the very first beginning that I got exposed to them over at Twitter, over 4 years ago, till today, where I am using a bunch of various different microblogging / microsharing services, both internal and external, I couldn't work, nor get much done!, without them. I live them. I think they are probably one of the most fundamental, critical and relevant 2.0 capabilities that any company can turn into, if they would want to dive into the fascinating world of Enterprise Social Computing, and start seeing the business value right away. It probably cannot get any easier than that. In my own experience, next to my blog(s), they are the most significant component from the 2.0 world that have managed to help me live, rather successfully, "A World Without Email" for the last 4 years and counting… Now, do I feel overloaded because of them? Do I feel they are heading the same way our Inbox has been heading for the last few years? Absolutely not! Quite the opposite. It's been, all along, if I can say so, quite a liberating experience so far altogether! And here is why.
OutStart's Participate Enables the Social Side of Enterprise Work Processes
[2011-04-21] Founded in 1999, OutStart offers an portfolio of inter-related mobile, social, and learning Knowledge Solutions intended to accelerate and broaden access to colleagues and the knowledge they need to respond to business requirements more quickly and make better informed decisions.. I recently spoke with Mike Gregory about Participate, OutStart's Social Business Software. It integrates social networking, collaboration, and knowledge sharing technologies in a secure managed environment. As a disclosure I am now working with OutStart on their social media efforts. Participate is one component of their offerings that also include mobile learning and communications, learning content management, and learning management system as well as a solution that pulls all the components together into a single integrated learning and knowledge suite.
KM, Enterprise 2.0 and Social Business: One and The Same
[2011-03-31] Another week at work gone by in a flash, another business trip to visit one of our customers in mainland Spain done and dealt with and back to the grid again, till the next upcoming trip happening in the next few days... That seems to be the story of my life lately, which means that blog posts are getting more and more scattered around, so I better do something about it, right?, before you all go away and don't come back again!
Nielsen Norman Group Names Best Intranets for 2010
[2011-03-09] Nielsen Norman Group has announced winners in their 11th annual contest for best intranets for 2010. In the announcement Usability expert Jakob Nielsen was quoted, "If there's anything that has been overused, abused and hyped almost beyond the level of cliché, it's ‘knowledge management.' It might therefore be better to say that the winners in this year's intranet design contest were very strong in ‘managing knowledge' on their intranets. Employees are the ultimate knowledge resource, and the winning intranets provided features to transform their behavior into manageable knowledge.
Peter Morville on Making Maps for Knowledge Discovery
[2011-02-24] Here is another in a series of session notes for KM World 2010 and Enterprise Search Summit 2010. I attended the keynote session, Search Patterns: Making Maps for Knowledge Discovery led by Peter Morville, President, Semantic Studios, & Author, Search Patterns, his book with a butterfly on the cover. We like this. Here is the session description:
Using Chaos Theory To Facilitating Content Discovery
[2011-02-09] Here is another in a series of session notes for KM World 2010 and Enterprise Search Summit 2010. In this case it is the session I did - Facilitating Content Discovery Using Chaos Theory. Here is the session description. My notes follow.
How Sentiment Search Relates To Knowledge Management
[2011-01-27] Here is another in a series of session notes for KM World 2010 and Enterprise Search Summit 2010. I attended the session, Search for Sentiment led by Seth Grimes, Principal Consultant, Alta Plana Corporation. Here is the description:
How Intranets Could Look in 2015
[2011-01-11] Here is another in a series of session notes for KM World 2010 and Enterprise Search Summit 2010. I attended the session, Intranets in 2015 led by James Robertson, Managing Director - Step Two Designs. Here is the session description. "How can we deliver great intranets if we don't know where we're heading? This powerful presentation outlines a vision for intranets in 2015, describing a day-in-the-life of how staff will work. Going beyond the technology aspects, this session explores the "enterprise experience" that we should be providing to staff and how to start delivering it today."
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