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10.29.09 Connecting Internally For Better Knowledge Management  By Luis SuarezYesterday, at work, was one of those days where there were not enough hours in the day that would allow you to go through everything you had planned in the morning to achieve during the course of the day. Far too hectic, for sure. But this time around in a good sense. More than anything else, because, after a little while now, we finally had the opportunity to go through one of those experiences that one feels very reenergized about once it is done and over (even if you have been in meetings for most of the day!). That's right! Yesterday we had that unique opportunity of re-launching one of the oldest internal communities at IBM. A community that has been there for almost 10 years, on and off, but that it keeps coming back time and time again. Like a phoenix. So for the last couple of months a bunch of IBM colleagues, and old time good friends, MattSimpson, SandyYarchin, BillChamberlin, Kathryn Munda and yours truly, have been working together towards preparing that re-launch. And yesterday was the big day! We eventually had two different online events along with their corresponding conference calls, trying to cover as many countries as we possibly could. I am sure you can relate to how difficult it is to plan any kind of global events. Time zones are always an issue. Either way, the entire day was rather exciting. We have just had the opportunity to re-kick things off again with CommunityBuilders. That's the name of the community. And, as you may have guessed, it's just that, a community of truly passionate community leaders / facilitators / managers (And all those folks who are interested in general in communities) getting together back again to continue learning from one another (through collaboration, knowledge sharing, storytelling, etc.) on the fine art of facilitating healthy communities. CommunityBuilders has been one of my passions over the last eight years. Being able to tap into a community of several hundred facilitators (Of their own communities, of course) to share experiences, lessons learned, knowhow, community building techniques, and so forth, is a privilege that very few people can get exposed to in a lifetime. And I am one of those lucky people. These re-launch events where incredibly re-energizing, as you may have guessed, confirming, once again, the key and crucial role of communities for any business. And I mean *any* business. It was just an amazing experience seeing how much energy and enthusiasm there was all over the place. Even our own community executive sponsors were incredibly jazzed up as well. And they kept everyone going on further even more! Just the perfect plot anyone would have hoped for any re-launch. Just brilliant! I am sure I will have an opportunity to talk plenty more about this particular community of IBM CommunityBuilders and the kinds of activities they are involved in, since plenty of those activities are the very same ones that other community facilitators out there could relate to. So stay tuned for more to come. Thus, at this point in time, you may be wondering why I'm sharing all of this in my external blog, right? After all, it's an internal community. Well, more than anything else because this re-launch just came about with the perfect timing. That one of having strong and healthy communities that can help accelerate, tremendously, the adoption rate of social software within the enterprise. Indeed, for a good number of years, I have been advocating that communities, or a fully grown program on community building, would always be the major drivers of social software adoption, pushing the limits where no one dares to go to. They will be the ones that will make your Enterprise 2.0 strategy, if you have one, a real success. And with a lot less effort than you can ever imagine. Continue reading this article. About the Author: Luis Suarez has been working in the fields of Knowledge Management, collaboration, communities, and learning for the past seven years, and is heavily involved in social computing and its adoption within the enterprise. Luis shares his insights on important KM issues of today through The Knowledge Management Blog and ELSUA.NET, and is an active participant in the ITtoolbox blogging community. |
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