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12.11.09 Knowledge Management Is More Than The Technology Behind The System  By Bill IvesThis is another in a series of notes from the 2009 Enterprise Search Summit and the 2009 KM World. This is part of the Enterprise Search Summit. It is titled: Evolve From a Tactical E-Discovery Approach to Search and E-Discovery by Brian W. Hill, Senior Analyst, Forrester Research, Here is the session description. During the next 18 months, initiatives to cut costs and rising regulatory demands will drive enterprise e-discovery investments. Although search is a critical component of e-discovery, enterprises Forrester surveyed use a grab bag of search tools and techniques for litigation or regulatory inquiries. Lacking an end-to-end approach to gather and filter information, few enterprises report having a holistic approach to e-discovery. A full two-thirds of Forrester respondents consider their e-discovery strategy reactive rather than proactive. This indicates overall enterprise readiness for e-discovery is dismal. In this session, Hill will demonstrate the need for information and knowledge management (I&KM) professionals to collaborate with IT, legal, and business teams to understand how search technology can help cut e-discovery costs and mitigate risk. Formalized, cross-functional e-discovery programs that facilitate internal communication, encourage standardized methodologies, and provide a "big picture" view will help drive results. These programs can help support initiatives to synchronize e-discovery,?records management, and archiving. Brian started by saying that eDiscovery solutions are not cheap but not using them can be much more expensive. Companies are grappling with regulatory issues and getting ready for possible litigation. Organizations have responded to this by rolling out a series of archives. The result is content and technology chaos that is difficult to search across and does not manage to mitigate legal risk. There is massive fragmentation within many enterprises. Security and metadata can be very different and not connected. eDiscovery is a large market but it is also immature. May organizations are having challenges here. There are different stakeholders including legal and regulatory and large set of technology options. eDiscovery now invites fear uncertainty and doubt. At the same time organizations are trying to take out cost. (see my posts: Equivio Releases Relevance™ to Enhance eDiscovery and Darwin Ecosystem Brings Awareness Engine™ to the Web and within the Enterprise) There are different content types: email, collaboration systems, desktop files, etc. Email is the fastest growing content type. However, the law says that all types of electronic content is subject to eDiscovery, including things like voice mail. Only 20% of organizations surveyed felt their records were accessible and searchable. There is a change point at the 5,000 employee level. There is more pain above 5,000 employees. Companies at this level feel more vulnerable and have much more complexity to deal with. There is more to it than search. There needs to be proper legal hold capability within records management. Brian looked at the records management vendors. Many people are using Sharepoint but it is not designed for this task. (see Forrester ECM wave report) Less than half of stakeholders are satisfied with their records management. Technology is not the answer. You need a well defined process that has proper stakeholder alignment. The market is fragmented and there are about 500 venders that address this need in some way. But again the right process is the main need and it is perceived as the top challenge. Defining defensible, repeatable process is key. Continue reading this article. About the Author: Dr. Bill Ives is an independent consultant and writer who has worked with Fortune 100 companies in business uses of emerging technologies for over 20 years. For several years he led the Knowledge Management Practice for a large consulting firm.. Now he primarily helps companies with their business blogs. He is also the VP of Social Media and blogger for TVissimo, a new TV schedule search engine. Prior to consulting, Dr. Ives was a Research Associate at Harvard University exploring the effects of media on cognition. He obtained his Ph. D. in Educational Psychology from the University of Toronto. Bill can be reached at his blog: Portals and KM. He also writes for the FastForward blog and the AppGap blog. |
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