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01.14.10 Adding Enterprise Search Technology To Your Knowledge Management  By Bill IvesI want to share this post I did that first appeared in AppGap to make you aware of a free search tool for those in a Microsoft environment. Coveo offers enterprise search technology including their enterprise search modules and search-based applications for such functions as call centers and litigation & compliance. It has now launched a free, entry-level enterprise search solution, Coveo Expresso™ Beta. Coveo's new offering provides a basic, but robust, set of search functionality, at no cost, for up to 50 users, 1M desktop files and email items and 100,000 Intranet documents. Coveo's new offering provides a basic, but robust, set of search functionality, at no cost, for up to 50 users, 1M desktop files and email items and 100,000 Intranet documents. I recently spoke with Louis Tetu, executive chairman, Laurent Simoneau, CEO, and Diane Berry, VP Marketing & Communication, about this new offering. We first discussed the top two of their three levels of offerings to put Expresso in context. Louis describes their three tiers. At the top are enterprise search solutions that apply their search technology to specific business processes such as call centers, human resource management, knowledge management, e-commerce, and others. I am especially interested in their call center solutions, as I have tackled this issue from the knowledge base side. In these cases having good search often was a critical factor. I can certainly see the logic of making search the front end and leaving the content in place. We will discuss these solutions in more depth in a subsequent conversation. Their enterprise search modules cover such areas as desktop search, email search, CRM search, intranet search and search through mobile devices. A subset of these modules forms the core for Expresso and they are the migration points for people who want to move beyond what the free product offers. Next, Laurent took us on a tour of Expresso. We began with the email search. You can search your own email account to find both conversations and attachments. You can also filter by facets such as document type, person, date, etc. In addition, there is an Outlook Sidebar, a search plug-in, which provides related conversations, related people, and related attachments as a side bar item. You can search any indexed content without leaving Outlook. If these results are not sufficient you can launch advanced search with guided navigation through search facets. Here is a sample email search screen below. You can see the search results in the left column and facet related information in the right column. You can search other's email account if they give you permission. Continue reading this article. About the Author: Dr. Bill Ives is an independent consultant and writer who has worked with Fortune 100 companies in business uses of emerging technologies for over 20 years. For several years he led the Knowledge Management Practice for a large consulting firm.. Now he primarily helps companies with their business blogs. He is also the VP of Social Media and blogger for TVissimo, a new TV schedule search engine. Prior to consulting, Dr. Ives was a Research Associate at Harvard University exploring the effects of media on cognition. He obtained his Ph. D. in Educational Psychology from the University of Toronto. Bill can be reached at his blog: Portals and KM. He also writes for the FastForward blog and the AppGap blog. |
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