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05.06.10 Process-Alignment Remains The Key To Effectiveness  By Bill IvesBefore there was enterprise 2.0 I used to think that, except for utilities like email, most business information-based software such as knowledge management needed to be process aligned. I have softened that position somewhat but for certain tasks, process-aligned remains the key to effectiveness. This is the approach taken by the Clearwell E-Discovery Platform, a product targeted at information-related legal process such as discovery. I recently spoke to Kamal Shah, the Clearwell VP of Products and Marketing, on how this product provides end-to-end process support for - early case analysis, search, cull, review, redaction and production. Clearwell was founded in 2004 and they are about to release version 5.5 of their eDiscovery product. They now have over 500 customers including Cisco, Constellation Energy, Microsoft, BP and NBC, and they work with 42 business partners. They offer the software directly to enterprises and also sell through business partners who provide Clearwell as a hosted service. Clearwell provides an appliance based solution that allows for rapid deployment, often in about 30 minutes. Kamal explained that the industry has adopted an Electronic Discovery Reference Modelto promote a common vocabulary and other standards within the space. Clearwell supports this model and provides a common platform for the various stakeholders in the eDiscovery process including legal, IT, HR, audit, security, and compliance. Kamal went on to describe the eDiscovery process and how Clearwell supports it. First, there is the initial data collection. Once data is collected, then Clearwell provides pre-processing capabilities. At this stage you also want to understand the task at hand and effectively estimate the cost and duration. Clearwell is able to go after multiple data types and sources to ensure effective retrieval.  Figure 1: Timeline Analytics Quickly Identify Gaps in Collection Across All Data Sources Next comes the processing. Clearwell has ramped up their processing speed to help with this effort. With the new 5.5 Release, Clearwell can process data at speeds of over 1 terabyte per day and scales to 100 million documents on a single appliance. De-duplication also occurs in this step as you want to reduce the amount of information that your legal counsel, operating at high hourly rates, has to sift through. Part of this is eliminating copies of redundant content such as duplicate files and multiple copies of email forwarded around. At the same time you want to know who knew what and when in these email chains. Clearwell sets them up as a threaded discussion to easily uncover the answers to these questions. Continue reading this article. About the Author: Dr. Bill Ives is an independent consultant and writer who has worked with Fortune 100 companies in business uses of emerging technologies for over 20 years. For several years he led the Knowledge Management Practice for a large consulting firm.. Now he primarily helps companies with their business blogs. He is also the VP of Social Media and blogger for TVissimo, a new TV schedule search engine. Prior to consulting, Dr. Ives was a Research Associate at Harvard University exploring the effects of media on cognition. He obtained his Ph. D. in Educational Psychology from the University of Toronto. Bill can be reached at his blog: Portals and KM. He also writes for the FastForward blog and the AppGap blog. |
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