KnowledgeManagement - Making the most of your data

[2010-06-17] Honestly Assessing Your Organization For Enterprise 2.0 Implementation
This is the second in a series of my notes on the Enterprise 2.0 conference in Boston, June 14- 17. This post covers the first half of afternoon portion of the workshop, Enterprise 2.0 Black Belt Workshop. Here is the description. My notes follow.

[2010-06-03] Astute Solutions Launches Knowledge Management Tool
Astute Solutions has introduced RealDialog 3.0, a knowledge management tool for better customer experiences across the Web, contact center, social media and mobile touch points.