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Accelerating The Automation Of User Processes
Here is a software innovation that is potentially transformational. I have long been interested in providing support to knowledge intense business processes. This was my first exposure to what became knowledge management in the early 90s and the concept behind many useful enterprise 2.0 implementations.
Date: 2010-07-29
Enterprise 2.0 Collaborative Platform By Booz Allen Extended
This is the ninth in a series of my notes on the A few months ago I wrote a series of posts on the innovative and award winning approach Booz Allen is taking to enhance enterprise collaboration and engagement (see Implementing Enterprise 2.0 at Booz Allen: The Series).
Date: 2010-07-15
Letting Your Content Self-organize And Build Correlations
This is the ninth in a series of my notes on the Enterprise 2.0 conference in Boston, June 14- 17. This one is different as it covers the session led by myself and by my Darwin colleague, Thierry Hubert, Using Chaos Theory Principals to Overcome Information Overload within the Enterprise and on the Web.
Date: 2010-07-01
Honestly Assessing Your Organization For Enterprise 2.0 Implementation
This is the second in a series of my notes on the Enterprise 2.0 conference in Boston, June 14- 17. This post covers the first half of afternoon portion of the workshop, Enterprise 2.0 Black Belt Workshop. Here is the description. My notes follow.
Date: 2010-06-17
Astute Solutions Launches Knowledge Management Tool
Astute Solutions has introduced RealDialog 3.0, a knowledge management tool for better customer experiences across the Web, contact center, social media and mobile touch points.
Date: 2010-06-03
How Will Enterpise 3.0 Affect Your Knowledge Management?
I recently attended the MIT Sloan CIO Symposium for the second time. It is an annual one-day conference, held on the MIT campus. The site describes it as an event "where CIOs and other senior business executives from around the world gather to explore how leading-edge academic research and innovative technologies can help address the practical challenges faced in today's changing economy."
Date: 2010-05-20
Process-Alignment Remains The Key To Effectiveness
Before there was enterprise 2.0 I used to think that, except for utilities like email, most business information-based software such as knowledge management needed to be process aligned. I have softened that position somewhat but for certain tasks, process-aligned remains the key to effectiveness.
Date: 2010-05-06
Adopting Enterprise 2.0 Using Best Practices
I recently read a post, Why Best Practices Don't Work for Knowledge Work, by my friend, Luis Suarez. It nicely articulated some ideas I have been thinking about for some time. Luis was, in turn, inspired by a post from Oscar Berg, Forget about copying best practices. Luis noted that he has been blogging about knowledge management for seven years and has yet to write a post on KM best practices.
Date: 2010-04-22
Knowledge Management Is The Gatekeeper To Re-Humanizing Your Company
Last Friday, my good friend, the always enlightening Euan Semple, posted one of those very thought provoking blog posts that one cannot ignore, just like that.
Date: 2010-04-08
Brightidea Take Knowledge Management To The Mobile Arena
Brightidea brings the capabilities of social computing to the idea generation and implementation process. Their WebStormTM product is an Idea Collection and Ranking Portal that facilitates the innovation process. I have covered them before (see: Brightidea.com - Brings Focused Enterprise 2.0 Capabilities to Innovation).
Date: 2010-03-25
Changing The Way You Think About Knowledge Management
Every so often there are those times when you bump into a couple of articles published by people, who you know and respect dearly for the tremendous amount of great work they have done in the space of Social Computing, that give you such an adrenaline rush, while reading through them, that you just can't stop thinking about anything else for a little while.
Date: 2010-03-11
Building Knowledge Through Backchannel Chat
I can't remember the exact date when I first took part in a backchannel chat while participating in a virtual event; I guess it must have been a few years back when I first started making use of Lotus Sametime for group chats while at work, back in the early 2000s.
Date: 2010-02-25
Should You Allow Commenting To Increase Your Knowledge Assets?
WebWorkerDaily has got a very interesting and thought-provoking blog post where they are actually questioning the worthiness of having comments turned on in a blog, whether for personal or business use, given the recent happenings of very popular blogs finally deciding to turn comments off for now.
Date: 2010-02-11
Are We Witnessing The Future Of Knowledge Management?
And continuing further with that series of blog posts with highlights from 2009, here is another one that I thought I would share with you folks today. It's not going to be the only one touching on this specific topic, but I guess I had to start somewhere.
Date: 2010-01-28
Adding Enterprise Search Technology To Your Knowledge Management
I want to share this post I did that first appeared in AppGap to make you aware of a free search tool for those in a Microsoft environment. Coveo offers enterprise search technology including their enterprise search modules and search-based applications for such functions as call centers and litigation & compliance.
Date: 2010-01-14
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